AVP, Tech Lead - Servicing & CRM, Digital Banking

COMPANY DESCRIPTION:  Forbright is a nationwide full-service bank and lender helping accelerate the transition to a sustainable and low-carbon economy. Headquartered in Chevy Chase, Maryland, Forbright is committed to accelerating the transition to a sustainable economy by financing visionary leader in clean energy, healthcare, technology, financial services, real estate, and other industries with extraordinary service.

COMPANY CULTURE:  We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible environmental, social, and governance (ESG) practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back.  We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION:  We are a mission-driven institution with an uncommon commitment to decarbonization and sustainability. As the need to build a more sustainable, low-carbon economic system grows increasingly urgent, we are dedicating half of our assets to financing the companies, investors, and innovators driving that change. We are reimagining how a bank should operate in a changing world.

JOB SUMMARY:  The AVP, Tech Lead – Servicing & CRM, Digital Banking is responsible for owning the technology stack the operations banking platform which includes Servicing and CRM.

DUTIES AND RESPONSIBILITIES:

• Design and architect secure systems, networks, and applications to protect against cyber threat
• Provide technology delivery leadership on all initiatives related to Servicing and CRM, working in partnership with product managers, digital experience tech leads, vendor teams, and overall program management leads
• Oversee the execution of the technology strategy, while anticipating and prioritizing with the product managers, the impediments and technology risks for resolution
• Provide input to the prioritization of the product(s) backlog and roadmap
• Drive SDLC processes for relevant scrum teams, leading ceremonies where appropriate, effort estimations, coordinate testing/releases and continuously align with broader team for dependencies
• Engage appropriate technology stakeholders to identify and drive required outcomes through effective stakeholder management
• Identify, analyze, and drive resolution of project risks and issues, work through the project structure, and reporting relationships in the Technology organization.
• Ensure issues are captured in post implementation reviews, to avoid recurrence
• Work with all appropriate stakeholders associated with assigned project or workstream as needed to confirm the solutions are functionality aligned with the product vision and that solution is fit-for-purpose
• Establish a plan for all technology deployment(s) and works with program manager to align with the integrated plan and meet the needs of assigned project/workstream
• Define technology impacts of the project/workstream and be accountable for technology delivery of the product roadmap as applicable
• Responsible for the consideration of future production support implications with a cost-effective design and quality solution, inclusive of application resiliency and availability
• Manage technology third-party vendors and Statements of Work with a focus on performance, quality, and cost management as it relates to assigned project/workstream
• Perform other duties as assigned

QUALIFICATIONS:

• 5-6 years of experience in technology design, development, and delivery showing progression/promotion within the tech or financial services industry required
• Bachelor’s or master’s degree in business administration, computer science, or a related field required
• Experience in the financial services industry, preferably in a banking or lending environment.
• Understanding and application of technology trends (banking industry, lending industry and overall best practices)
• Strong relationship building, influence skills and ability to productively interact with all levels of leadership.
• Strong facilitation, communication and presentation skills with tech and business audiences
• Ability to create/modify/communicate tech roadmap, and design/advocate for solutions that align to existing roadmaps.
• Familiarity with financial services back office, telephony, and servicing platforms such as AWS Connect and Savana
• Excellent communication and interpersonal skills, with the ability to communicate complex concepts to non-technical stakeholders.
• Advanced PowerPoint skills and competent use of other Microsoft Office applications
• Preferred experience in JIRA and Confluence

ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.

PERKS/BENEFITS:

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid work schedules for most positions
• Bonuses for purchasing solar panels, electric vehicles, biking to work, etc.
• Paid subscriptions to Veterans Compost, Imperfect Foods, and more!
• Best Workplaces for Commuters 2023 & 2024 winner
• The Washington Post Top Workplaces 2023 winner
• American Banker Best Banks to Work For 2023 winner

It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.