VP, Head of Operations, Digital Banking

COMPANY DESCRIPTION:  Forbright is a nationwide full-service bank and lender helping accelerate the transition to a sustainable and low-carbon economy. Headquartered in Chevy Chase, Maryland, Forbright is committed to accelerating the transition to a sustainable economy by financing visionary leader in clean energy, healthcare, technology, financial services, real estate, and other industries with extraordinary service.

COMPANY CULTURE:  We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible environmental, social, and governance (ESG) practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back.  We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION:  We are a mission-driven institution with an uncommon commitment to decarbonization and sustainability. As the need to build a more sustainable, low-carbon economic system grows increasingly urgent, we are dedicating half of our assets to financing the companies, investors, and innovators driving that change. We are reimagining how a bank should operate in a changing world.

JOB SUMMARY:  The VP, Head of Operations, Digital Banking is responsible for overseeing and managing all operational functions of the digital bank. This position will utilize a combination of strategic thinking, analytical horsepower, operational expertise, and leadership skills to ensure the bank operates efficiently and effectively while meeting the needs of stakeholders and customers. 

DUTIES AND RESPONSIBILITIES:

• Lead and manage the digital bank’s operational teams (including deposit operations, fraud mitigation and customer service teams) to ensure that all operational processes are effective, streamlined and efficient
• Define operating model for operations team, including strategies to hire vs. outsource; grow and scale team to meet the demands of the digital bank
• Manage and drive the operations team’s policies, standards, processes and SLAs with a commitment to meeting SLAs and KPIs
• Identify and evaluate potential third-party vendors for business process outsourcing to support the scaling operations; define accountability framework and manage vendors to ensure quality and performance
• Collaborate with product and technology teams to identify, implement, and optimize operational tools to drive efficiency (e.g., self-service tools, automation within fraud monitoring, etc.)
• Collaborate with compliance and risk management teams to ensure bank’s operational processes comply with all regulatory requirements and industry standards
• Utilize data to inform decisions and to identify process improvements and continually propose, design, and implement activities and strategies to improve operational efficiency and customer satisfaction
• Develop, implement and execute a multi-year strategic vision for the Operations team
• Partners and collaborates with cross-functional leaders to ensure they are considering operational implications; utilizes strong stakeholder management and influence skills to build relationships across the organization
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES:

• Supervise assigned employees by organizing and monitoring work progress
• Maintain staff by recruiting, selecting, orienting, and training employees
• Manage performance of employees through development, coaching, and counseling

QUALIFICATIONS:

• 10 years of experience in operational management in consumer banking, with at least 5 years in a leadership role
• Bachelor’s Degree preferred
• Knowledge of banking operations and/or high-growth start-up or consulting experience preferred
• Excellent leadership, interpersonal, and communication skills.
• Ability to think strategically and analyze complex data
• Strong project management skills and experience leading large-scale projects
• Strong problem-solving and decision-making skills
• Experience scaling and managing teams
• Experience with managing third-party vendors and industry partners

ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.

PERKS/BENEFITS:

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid work schedules for most positions
• Bonuses for purchasing solar panels, electric vehicles, biking to work, etc.
• Paid subscriptions to Veterans Compost, Imperfect Foods, and more!
• Best Workplaces for Commuters 2023 & 2024 winner
• The Washington Post Top Workplaces 2023 winner
• American Banker Best Banks to Work For 2023 winner

It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.